Shipping and Delivery

How long will my order take to arrive?: Any orders placed will arrive within 4-6 weeks.

How can I track my order?: Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package’s journey on the carrier’s website.

Do you ship internationally?: Yes! We offer worldwide shipping. Please note that international customers are responsible for any customs fees or taxes that may apply.

Customs Fees: Customers are responsible for paying any import duties, taxes, or fees imposed by their country’s customs office.

Unpaid Fees: Orders will not be refunded due to unpaid customs fees.

Orders and Payment

How do I change or cancel my order? If you need to cancel or make changes to your order, email us at concierge@coveredbyhalo.com as soon as possible. We’ll do our best to assist you, but we can’t guarantee changes once the order has been processed.

Returns and Exchanges

How do I change or cancel my order?

What is your return policy?
We do not currently accept returns or exchanges. If your item arrives damaged or defective, please email us at concierge@coveredbyhalo.com with your order details and photos of the issue. We’ll work to resolve it promptly.

Customer Support

How can I contact customer service?For any inquiries or concerns, reach out to us at concierge@coveredbyhalo.com. We’re here to help and typically respond within 1-2 business days.